Arkansas State Board of

Landscape Architects
Interior Designers


File a Complaint


Filing a Complaint

The Arkansas State Board of Architects, Landscape Architects, and Interior Designers (ASBALAID) is authorized under § 17-15-101 to regulate, enforce, and investigate alleged violations of its statutes and rules by registered and non-registered entities. The Board has the power to levy fines, to suspend registration, to revoke registration, and/or other appropriate measures upon any individual and/or company found guilty of any violation. Common violations committed by registered design professionals include, but are not limited to, plan stamping, aiding and abetting, practicing with a lapsed registration, code of conduct violations, and offering or performing design services without holding valid registration in the state of Arkansas. Non-registered individuals usually commit violations such as engaging in the unlicensed practice and the illegal advertisement of design services.The Board does not have jurisdiction over contractual disputes involving registrants. State law prohibits Board members or staff from offering legal advice and/or legal opinions. If you have suffered or may suffer civil wrongs such as significant monetary loss, you may want to contact private counsel to discuss your legal civil rights and remedies.

The Complaint Process

After an official written complaint has been filed, the complainant will receive written confirmation from the Board indicating the complaint was received. The complaint is reviewed by the Executive Director to determine if it is within the Board’s jurisdiction or if further investigation and information is required.

If the complaint appears to be within the jurisdiction of the Board, the respondent will be notified and allowed the opportunity to provide a written response to the allegation. Once a response is received, the case information, including the original complaint and response, is presented to the Board’s Complaint Review Committee for evaluation and recommendations on how to proceed with the investigation. This process could take a few days, weeks, or perhaps months, depending on the complexity of the case.

Upon completion of the investigation, the Board has the option to close the case citing no violation, settle the matter informally, gather further information, or file formal charges against the design professional.

If charges are filed, the respondent will receive a letter by certified mail outlining the specific charges and offered the opportunity to sign a settlement agreement and pay the required fine. If a hearing is not requested, the Board will review the evidence, decide the appropriate disciplinary action, and issue a final order.

Disciplinary action taken may include a monetary fine, reprimand, suspension, or revocation of registration in the state of Arkansas.

Alternatives to Filing a Complaint with the Board

  • Discuss the issue with the architect or their supervisor
  • Small Claims Court
  • Arbitration or mediation
  • Contact the Better Business Bureau

What the Board Does Not Investigate

Be advised that the Board generally does not become involved in contractual matters or financial disputes between architects, landscape architects, or registered interior designers and a client, unless it involves an allegation that services were billed for but were not rendered, or if there is evidence of fraud. Usually, these issues are considered civil matters and should be pursued in a court of law.

 Additionally, the Board does not establish, set, or review costs and fees for architectural, landscape architectural, or interior design services. Fees and costs are a private business matter between the design professional and a client. However, if wrongdoing by an architect, landscape architect or registered interior designer is proven in a court of law, send the Board a certified copy of the order issued by the Court and the Board will review the matter.

How to File a Complaint

All complaints against licensed or non-licensed design professionals must be made in writing. Complaints may be mailed, faxed, or e-mailed to the Board’s executive director, or by utilizing our complaint form. Complaints must contain a detailed factual summary of the issue along with supporting documentation, such as contracts, invoices, correspondence, letterhead, business cards, construction documents, and photos.

Attention Licensees!

In an effort to provide you with the most convenient licensing experience, ASBALAID is pleased to announce that we will be transitioning to a new online licensing software product, starting with applications for NEW LICENSES ONLY, on August 1, 2022. Renewals will be added to the platform ahead of the next renewal window on January 1, 2023.

In order to best prepare you for this change and to ensure a smooth transition, we would like to alert you to some important information, dates, and expectations.

    • Use of the new online licensing system requires that you have a valid email address on file with us. Please let us know if the existing email we have for you is no longer valid. You should expect messages regarding this to come from, so PLEASE be sure this address is exempt from your junk/spam filter settings!
    • Moving forward, initial applications for ASBALAID licenses will go live on the new online licensing system on August 1, 2022. At that time, we will have a link directly to the online application on our website. This link will direct you to create a profile, username, and password prior to submitting your application.
  • As when using any online system, it is critical that you have a stable internet connection during use. Finally, PLEASE NOTE, Internet Explorer has not been supported by Microsoft for some time and should not be relied on for use with our online licensing system. Please ensure you have installed a modern browser (Chrome, Firefox, Edge, Safari) before attempting to apply or renew.

Thank you in advance for your time and diligence in reading this announcement, as well as for your patience as we all acclimate to using a new system. We will continue to send out reminder announcements as we approach our next renewal date on January 1, 2023.”